Privacy policy

Last Updated: May 21, 2026

Maison Ellare operates this store and website, including all related information, content, features, tools, products and services, in order to provide customers with a curated shopping experience (the "Services"). Maison Ellare is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose personal information when customers visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, customers acknowledge that they have read this Privacy Policy and understand the collection, use, and disclosure of information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to an individual or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to an individual. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how customers interact with the Services, where customers live, and as permitted or required by applicable law:

  • Contact details including name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including username, password, security questions, preferences and settings.
  • Transaction information including the items viewed, put in a cart, added to a wishlist, purchased, returned, exchanged or canceled, and past transactions.
  • Communications with us including the information included in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about devices, browsers, or network connections, IP addresses, and other unique identifiers.
  • Usage information including information regarding interaction with the Services, including how and when customers interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from customers, including when an account is created, the Services are visited or used, communication occurs with us, or personal information is otherwise provided.
  • Automatically through the Services, including from devices when products or services are used or websites are visited, and through the use of cookies and similar technologies.
  • From our service providers, including when we engage them to enable certain technology and when they collect or process personal information on our behalf.
  • From our partners or other third parties.

How We Use Personal Information

Depending on how customers interact with us or which of the Services are used, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use personal information to provide the Services, including to perform our contract obligations, process payments, fulfill orders, remember preferences and items of interest, send notifications related to accounts, process purchases, returns, exchanges or other transactions, create, maintain and otherwise manage accounts, arrange for shipping, facilitate returns and exchanges, enable customers to post reviews, and create a customized shopping experience, such as recommending products related to previous purchases. This may include using personal information to better tailor and improve the Services.

Marketing and Advertising. We use personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or postal mail, and showing online advertisements for products or services on the Services or other websites, including based on items previously purchased or added to a cart and other activity on the Services.

Security and Fraud Prevention. We use personal information to authenticate accounts, provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our services. If customers choose to use the Services and register an account, customers are responsible for keeping account credentials safe. We highly recommend that usernames, passwords, and other access details are not shared with anyone else.

Communicating with Customers. We use personal information to provide customer support, respond to inquiries, provide effective services, and maintain business relationships with customers.

Legal Reasons. We use personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to customers. For example, we use Shopify to support personalized advertising with third-party services based on online activity with different merchants and websites. Our business and marketing partners will use this information in accordance with their own privacy notices. Depending on where customers reside, customers may have a right to direct us not to share information about them to show targeted advertisements and marketing based on online activity with different merchants and websites.
  • When customers direct, request us, or otherwise consent to our disclosure of certain information to third parties, such as to ship products or through the use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, enforce any applicable terms of service or policies, and protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about access to and use of the Services in order to provide and improve the Services. Information submitted through the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than the country of residence, in order to provide and improve the Services.

In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from interactions with our Store, along with other merchants and Shopify. To provide these enhanced features, Shopify may make use of personal information collected about interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for the processing of personal information, including responding to requests to exercise rights over the use of personal information for these purposes.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If links to sites not affiliated with or controlled by us are followed, the privacy and security policies and other terms and conditions of those sites should be reviewed. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in the applicable jurisdiction. If a parent or guardian believes a child has provided personal information, the parent or guardian may contact us using the contact details provided below to request deletion of that information.

Security and Retention of Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, information sent to us may not be secure while in transit. We recommend that unsecured channels not be used to communicate sensitive or confidential information to us.

How long we retain personal information depends on different factors, such as whether the information is needed to maintain accounts, provide Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Rights and Choices

Depending on where customers live, customers may have some or all of the rights listed below in relation to personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline a request as permitted by law.

  • Right to Access / Know. Customers may have a right to request access to personal information that we hold.
  • Right to Delete. Customers may have a right to request that personal information we maintain be deleted.
  • Right to Correct. Customers may have a right to request that inaccurate personal information be corrected.
  • Right of Portability. Customers may have a right to receive a copy of the personal information we hold and request that it be transferred to a third party.
  • Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where customers reside, customers may have a right to opt out of the sale or sharing of personal information or the processing of personal information for targeted advertising purposes.

Managing Communication Preferences. We may send promotional emails, and recipients may opt out of receiving these communications at any time by using the unsubscribe option displayed in those emails. If promotional communications are declined, non-promotional emails may still be sent, such as communications relating to accounts or orders.

We will not discriminate against customers for exercising any of these rights. We may need to verify identities before processing requests, as permitted or required under applicable law.

Complaints

If there are complaints about how we process personal information, please contact us using the contact details provided below. Depending on where customers live, customers may have the right to appeal our decision or lodge a complaint with a local data protection authority.

International Transfers

Please note that we may transfer, store and process personal information outside the country of residence.

If we transfer personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the United Kingdom, unless the transfer is to a country determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice as required by applicable law.

Contact Information

Store Address: 1138 North Oro Vista, Litchfield Park Arizona 85340, United States

Store Email: info@maisonellare.com

Store Phone: +1(520)-563-2311

Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (MST)

We do our best to reply to your e-mail within 1-2 business days.