FAQ

Welcome to the Maison Ellare FAQ page.

We're dedicated to making the shopping experience as smooth and enjoyable as possible. If you have any additional questions, our support team is always here to assist you.

1. How long does shipping take?

Answer:

Our estimated delivery timeframes are:

• Processing Time: 1–3 business days

• Shipping Transit Time: 5–8 business days

• Estimated Total Delivery Time: 6–11 business days

For additional information, please review our Shipping Policy.

2. Do you provide free shipping?

Answer:

Yes. Maison Ellare proudly offers free shipping on all orders within the United States.

For more details, please review our Shipping Policy.

3. Where is Maison Ellare based?

Answer:

Maison Ellare is a U.S.-based online retailer specializing in modern, thoughtfully curated lighting and home décor products.

4. What should I do if my item arrives damaged or defective?

Answer:

If an order arrives damaged, defective, or incorrect, we will gladly replace it at no additional charge.

Please contact our support team within 30 days of delivery so we can resolve the issue promptly.

For more information, please review our Return & Refund Policy.

5. Can I cancel my order after placing it?

Answer:

Yes. Orders can be canceled within 24 hours of purchase.

To request a cancellation, please contact our support team as soon as possible and include the order number.

6. What is our return policy?

Answer:

We offer a simple 30-day return policy for eligible items.

Complete details are available in our Return & Refund Policy.

7. When will a refund be issued?

Answer:

Once a return has been received and approved after inspection, refunds are typically processed within 7 business days to the original payment method.

Please note that processing times may vary depending on the bank or payment provider.

8. Do our products include a warranty or guarantee?

Answer:

Yes. Maison Ellare offers a 30-day customer satisfaction guarantee on eligible purchases.

Please refer to our Return & Refund Policy for full details and eligibility requirements.

9. How can I contact customer support?

Answer:

You can contact our support team through our Contact Us page or by emailing us directly at our support email address.

We typically respond within 1–2 business days.

10. Do you offer international shipping?

Answer:

No. At this time, Maison Ellare ships exclusively within the United States.

11. Do you operate a physical store?

Answer:

No. Maison Ellare is an online-only store, allowing us to offer a carefully selected product range at competitive prices.

12. Do you accept bulk or commercial orders?

Answer:

Yes. We offer bulk and commercial ordering options for select products.

Please contact our support team for pricing, availability, and additional details.

13. How do exchanges work?

Answer:

To exchange an eligible item for a different style, variation, size, or product, please contact our support team for assistance.

Additional information can be found in our Return & Refund Policy.

14. How can I track my order?

Answer:

Once an order has shipped, a shipping confirmation email containing tracking details will be sent.

You can also monitor the shipment using our Order Tracking page.

15. Contact Information

Store Address: 1138 North Oro Vista, Litchfield Park Arizona 85340, United States

Store Email: info@maisonellare.com

Store Phone: +1(520)-563-2311

Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (MST)

We do our best to reply to all e-mails within 1-2 business days